Welcome to our FAQ page. We've listened to your feedback and
made it easy to find the information you're looking for.
TOP QUESTIONS ASKED
  • What are your shipping fees?

    Free Domestic Shipping on all Orders over $ 250

    Order Total FedEx Ground FedEx 2 Day FedEx Standard Overnight
      Delivery in 5-7 Business Days Delivery in 2-3 Business Days Delivery by Next Business Day
    1 item $10.95 $15.95 $30.95
    2 items $12.95 $17.95 $32.95
    3 items $14.95 $19.95 $34.95
    4 items $16.95 $21.95 $36.95
    5+ items $18.95 $23.95 $38.95

    We're also proud to offer international shipping. Please click here for our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

  • When will my order be shipped? When will it arrive?
    If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
  • What's the status of my order? How do I track my order?
    Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
  • Do you offer Gift Cards?
    Yes, we do! Gift Cards are sent in the mail and are redeemable online and in store. Click here for more information.
  • Will my credit card be charged immediately?
    No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.
  • Do you have a size chart?
    Click here for size chart

If you can't find your question above, look in one of the categories below:
ORDERING QUESTIONS
  • Do you offer Gift Cards?
    Yes, we do! Gift Cards are sent in the mail and are redeemable online and in store. Click here for more information.
  • Will my credit card be charged immediately?
    No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.
  • Why should I become a registered user?
    You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.
  • Why did you call or e-mail me to verify my order?
    For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.
  • How do I know that my order has been shipped?
    When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.
  • How do I change or cancel an order?
    To cancel an order you recently completed, simply go to this page, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
  • What are my payment options?
    We accept Visa, Mastercard, American Express and PayPal.
  • Are purchases on this website really tax free?
    We collect sales tax only in states where we have a physical True Religion Brand Jeans store or dealer. Please refer to the store locator to determine if your state qualifies.
  • Is ordering over the internet secure?
    Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
SHIPPING QUESTIONS
  • When will my order be shipped? When will it arrive?
    If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.
  • What's the status of my order? How do I track my order?
    Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
  • What's the difference between "Order Date" and "Ship Date"?
    On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.
  • Do you ship to PO boxes or APO/FPO addresses?
    For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
  • If I send my package as a gift, will the recipient receive the invoice?
    Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed by using this form.
INTERNATIONAL SHIPPING AND
RETURN QUESTIONS
  • For all International Shipping Questions click here
RETURN/EXCHANGE QUESTIONS
  • What is your return/exchange policy?

    We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 21 days after purchase for an exchange or refund. Merchandise received after 21 days will only be accepted at our discretion for a store credit. PLEASE NOTE: No returns or exchanges will be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition.

    Please note: We do not accept returns on products that were not purchased via this website.

    US Customers: Returns for customers in the United States are complimentary. Please use the pre-paid FedEx return label that was provided with your order.
    International customers: Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.

    Returns & Exchanges will only be accepted with a completed return form. Complete the return form that was included with your order or Log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

  • Where do I ship my return/exchange?

    US customers: Merchandise should be returned using the pre-paid FedEx return label included with your order.
    International customers: Returns and exchanges must be mailed to the address on our return form. You must use our return form to properly process your return/exchange. Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

  • How should I ship my return/exchange?

    Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form.
    US Customers: Complete the return form included with your order or
    International Customers: Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

  • When will my credit card be refunded?

    Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
    The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

MISCELLANEOUS QUESTIONS