HELP & FAQ

Yes, we do! Gift Cards are sent in the mail and are redeemable online and in store. Click here for more information.

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

To cancel an order you recently completed, simply go to this page, log in and then click "cancel order." If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

We accept Visa, Mastercard, American Express and PayPal.

We collect sales tax only in states where we have a physical True Religion Brand Jeans store or dealer. Please refer to the store locator to determine if your state qualifies.

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 12:00PM PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for 2nd Day Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

Yes. If you would like us to remove the invoice from the package, please send us an e-mail immediately after your order is placed by using this form.

We want you to love what you ordered, but if something isn't right, let us know.

• There are no returns on final sale merchandise.
• This return process is only offered for orders within the USA.

Step 1: Complete Your Returns Form

• Log into your account and go to your order history. Select the order in question and then click the "Return or Exchange Form" link. Follow the easy steps, print the form and include it in your return package.

Step 2: Original Packaging

Pack and seal your box securely, in the original package if possible.

• Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.

Step 3: Shipping Box

• Pack and seal your box securely, in the original package if possible. If you don't have the original box you can use any plain, unmarked cardboard box to ship your return.
• Remove any existing shipping labels, stickers, or other materials from the shipping box.
• Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box.
• Take your package to any authorized UPS location or call UPS for a pick up at 1-800-PICK-UPS.
• You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense

True Religion Brand Jeans Returns
3040 E Ana St.
Rancho Dominquez, CA 90221

Once your package has been received, your refund will be processed within seven business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer service team at 1.866.427.1119 or at customerservice@shop.truereligionbrandjeans.com

We have been getting hundreds of complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you! Go here to update your address book.

Searching for a store near you that sells our products is easy, just go to our store locator page.

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, go to this page.

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available.

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.